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    Frequently Asked Questions

    What is Sutter Community Connect?

    Sutter Community Connect is a comprehensive EHR offering that provides all the software tools, systems integration and support a medical practice needs to deliver quality care efficiently, including:
    • The EpicCare ambulatory EHR application
    • Integrated applications for patient registration, appointment scheduling and billing
    • Robust integration with the Sutter Health clinical data repository and EHR system
    • Comprehensive solution with lab and radiology interfaces
    • Electronic prescription capabilities

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    Does Sutter Community Connect integrate with data in Sutter Health’s EHR?

    Yes, clinical data will be integrated in a single secure database that allows physicians to access and share clinical information across care settings. Sutter Community Connect includes the same Epic software in use by Sutter Health’s medical foundations, but configured specifically for the independent practice setting.

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    Is Sutter Community Connect a certified-EHR system?

    This Complete EHR is 2014 compliant and has been certified by the Certification Commission for Health Information Technology (CCHIT®), an ONC-ATCB, in accordance with the applicable certification criteria for eligible providers and hospitals adopted by the Secretary of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services or guarantee the receipt of incentive payments.

    Vendor Name: Epic; Product Name: EpicCare Ambulatory – 2014 Certified EHR Suite; Version: Epic 2014 (June 2013 CQMs); Unique certification number; or CC-2014-574355-13 (Ambulatory – eligible providers); Date of Upgrade to this version: 12/6/2014; Clinical quality measures to which we have been tested and certified; EP: All in the Eligible Provider Domain. Software Used in Testing: EpicCare Ambulatory Core EMR includes EpicCare Ambulatory, Reporting Workbench, Clarity, Bridges, and several interface bundles (the e-prescribing interface bundle, the incoming lab results interface, the vaccinations registry interface bundle, and the outdoing surveillance interface).

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    Will Sutter Health or other physicians have access to independent practice billing and financial data?

    No. Your patient and practice information is separate and secure. Information pertaining to your practice, its workflow and billings are owned by your practice and is not accessible by others who use Sutter Community Connect. Furthermore, due to contractual obligations, Sutter Health cannot access this data without consent.

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    How secure is Sutter Community Connect?

    The system is extremely secure from outside threats. Sutter Health's Information Services department is responsible for ensuring data security. Extensive physical safeguards, electronic, and administrative safeguards have been implemented to ensure the data is protected.

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    Can I use Sutter Community Connect to meet meaningful use requirements?

    To achieve meaningful use, physicians and other clinicians will have to adopt a certified EHR and use it not just to document care, but to facilitate improved care. While Epic is a certified EMR, your practice will be responsible for documenting and reporting Meaningful Use. Epic has reports to assist you in reporting on the measures.

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    What can I expect if I choose to move forward with Sutter Community Connect?

    Physicians interested in subscribing to Sutter Community Connect should understand the commitment it takes to undertake a dramatic transformation of their care delivery processes. If you choose to proceed with Sutter Community Connect, you will receive a questionnaire. Your answers will help our staff determine your eligibility for a donation from Sutter Health as well as your practice's readiness to begin the implementation process.

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    What other costs should I anticipate?

    Depending on the technology infrastructure of each physician practice, additional costs may vary. Additional costs may include, but are not limited to:
    • Computer hardware and peripherals to meet technical specifications
    • LAN/WAN connectivity
    • Data transfer of existing medical records
    • Additional staffing to cover shifts for staff who are training

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    Who will install and support Sutter Community Connect?

    The Sutter Community Connect implementation team recently unified with additional industry experts to assist physicians and support staff in making key process, workflow and cultural changes necessary for successful implementation. This highly skilled team is equipped to oversee the complete implementation process, including the deployment, adoption and ongoing utilization of the Sutter Community Connect offering. Following implementation, this team will be made available to facilitate a smooth transition as you and your staff begins to use Sutter Community Connect in your practice.

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    How can I learn more about Sutter Community Connect?

    To learn more about the Sutter Community Connect offering, complete the quick and easy interest form available on this website. Upon completion, a product representative will contact you to schedule a meeting to further discuss your needs.

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    Why isn’t Sutter Health deploying this program through IPAs?

    The law does not permit this type of support through IPAs.

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    To express your interest in Sutter Community Connect, please fill out and submit the Online Form.